Cancellation Policy
Covid-19 Requirements
Businesses had to make changes in their operations to address health and safety concern for our team. If You or Your vehicle been expose of COVID-19 in the past week or two or if there is the threat of any harmful substances (needles, drugs, gasoline, chemicals, etc.) in the vehicle, you must let your detail technician know prior to your detail. If your vehicle cannot be detailed once we arrive, you will still be charged the full amount of your scheduled appointment service (this includes not being present once we arrive). Customers will be held responsible for any threat, health and/or safety issues arising from your vehicle. We appreciate your business! When you book online or via phone with Carolina Mobile CarWash you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.
INFORMATION PRIVACY ↓
As a small auto detailing business, we take your privacy seriously. We are the sole owner of the information collected on our site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you.
BOOKING DEPOSIT ↓
Carolina Mobile CarWash will require a non- refundable deposit of $25 For Car Wash and a minimum of $25 and up depending on the detail package you select to secure your appointment. The deposit will go towards the final payment of the service. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Your detailing appointments are very important to Carolina Mobile CarWash.
WEATHER CONDITIONS ↓
Carolina Mobile CarWash will notify customers to reschedule appointments if the weather changes either for rain or excessive heat. We will reschedule for the next available day.
NO RUSH POLICY ↓
At Carolina Mobile CarWash, our reputation is built on quality service and we will not comprise the integrity of our work by taking shortcuts. If services are not allowed the full amount of time required, that will result in inferior service and potential errors so please plan ahead and schedule accordingly. We will make our best efforts to ensure that deadlines are met, but there may be some circumstances that will require more time than initially estimated. If the original diagnosis has changed, we will keep you informed throughout the process and recommend a different course of action, if necessary.
APPOINTMENT TIME ↓
With this extra touch comes some responsibility on the customer. Cancellations are very costly to our small business. Of course, we anticipate things like rainy days and other forces of nature and understand that hey, “emergencies happen.” Should this happen we will try to accommodate you as best we can, but we ask that you try as hard to keep all appointments with us as we do for you. Also, given unexpected circumstances do to traffic, weather (extreme heat or rainy conditions), or other unavoidable delays or circumstances we will contact you within a reasonable time in the event of any delay, on our behalf, with an approximate time of arrival OR if you may choose to change your appointment to another date for your convenience. Your deposit will not be affected.
INSPECTION INSIDE & OUT ↓
Our team is very friendly, we allow you to do a thorough inspection of your vehicle once our team is done, should you find anything our team has missed, simply point it out to them and they will make it right. Our team will be dedicated to making sure you’re happy with your service. Should you fail to inspect your car or have someone else inspect your car on your behalf, Carolina Mobile CarWash will not be responsible should you find something our team has missed later. Therefore, while our team is there and ready to assist, please take the time to inspect your vehicle. If something arises after the detail that was not noticed during the final walk-around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.
PERSONAL BELONGINGS ↓
Once you have scheduled your auto detailing service on the day of your service, please make sure all personal possessions should be removed from your vehicle before the time of the service. Carolina Mobile CarWash will not be responsible for any damage or loss in and outside of the vehicle. We will not be responsible for damages if the vehicle isn’t 100% in adequate condition. Photographs will be taken before commencing the service.
PHOTOGRAPHS AND VIDEO ↓
We have your permission to take pictures or videos of your vehicle for marketing purposes. These will never be sold or given to third parties.
ADDITIONAL CHARGES ↓
Additional charges may apply due to the size and condition of your vehicle. We do not guarantee 100% removal of excessive pet hair, sand, bad odors, vomit, cigarette smoke, mildew, heavy stains, heavy soil, food and drink spill or spoiled milk, etc.
PRE-EXISTING DAMAGES ↓
It is difficult to find pre-existing damages during the initial vehicle inspection, some vehicles, tend to have interior components that are broken, scratched, worn out, faded, don’t work, or become loose and cracked without the owner’s knowledge, therefore should Carolina Mobile CarWash representative find any items that are not working properly, worn, scratched, cracked, faded, or broken we will bring it to your attention, therefore you agree not to hold Carolina Mobile CarWash responsible for any pre-existing damages to your car. Dirt can hide exterior imperfections such as swirl marks, scratches, dings, dents, paint chips, fine lines, marks, cracked windshield, hard water stains, and burned paint should a Carolina Mobile CarWash representative find any exterior imperfections, we will make you aware of, however, Go Mobile Auto Detailing will not be responsible for correcting these pre-existing paint imperfections if your service does not include it. Carolina Mobile CarWash will not be held responsible should we find pre-existing paint imperfections during our normal course of detailing that you were not aware of
PROPERTY DAMAGE↓
Each customer agrees to indemnify and hold harmless Carolina Mobile CarWash, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney’s fees) arising out of Carolina Mobile CarWash mobile services, including without limitation, any property damage which occurs to my property or the property of any neighbor. I acknowledge that the unique mobile nature of the Carolina Mobile CarWash business may expose me to greater property damage risk, and I hereby assume such risk.
ENGINE BAY CLEANING ↓
Carolina Mobile CarWash is not liable or responsible for malfunction or breakage of any of the vehicle’s mechanical/ electrical/electronic components. We do not interfere with vehicles more than the minimum required amount of use to ensure we perform our job.
RIGHT TO REFUSE ↓
Carolina Mobile CarWash reserves the right to refuse or deny any booking or continue with our service if we deem the customer to be unreasonable. Carolina Mobile CarWash reserves the right to refuse or deny customers’ demands that are above and beyond the booked detailing service.
Professional Mobile Detailing In South Carolina
We specialize in all types of vehicles. From cars and trucks to boats and planes … and anything else that you can drive. Give us a chance to show you why we are the most trusted mobile detailing company in the area.
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Carolina Mobile Carwash, LLC. is bonded, fully insured, and fully licensed in the state of South Carolina for the work we perform on your vehicles.
